References available on request
FREELANCE IT SUPPORT AND TRAINING PROVIDER 2007 – present
I visit individuals, many of whom run their own home-based businesses, to provide individual support and training to meet their computing needs. This has grown to now include support for my client’s tablets and smartphones whether iPad or running the Android operating system.
To facilitate this self-employment, I create all my own marketing materials including running my own website (www.pcgp.biz), Twitter feed (now X), YouTube channel, Mailchimp and Eventbrite.
I utilise ClearBooks with Excel to operate my monthly accounts processes..
ACCOUNTS & MEMBERSHIP OFFICER – 7 YEARS
I was responsible for the weekly accounts and membership administration of a London pan-disability transport charity. My main duties included:
Processing charity income from a variety of sources as well as dealing with invoices coding and sending paperwork to the accountants. Liaising with them to ensure that all income/expenditure is accurately recorded
Managing and processing monthly membership renewal mailouts and donation renewals
Event planning assistance
Ad hoc computer troubleshooting, support and training for up to 6 Windows / Office users
ACCESS DATABASE ADMINISTRATOR – 1.5 YEARS
Voluntary Assignment for the disability charity who then offered me the above role
IT SUPPORT & OFFICE SERVICES CO-ORDINATOR (12 years)
For Simply Drinks Ltd (supply/service of beverage vending machines). This position was made redundant following a company takeover. My main responsibilities were:
Daily network server administration of Windows 2003 servers supporting up to 45 office and remote users of desktop PCs as well as laptops and Blackberry smartphones linked to the mail server
Troubleshooting of all office equipment including desktops and laptop PCs, printers (all kinds), fax machines, multi-function copiers, smartphones as well as mobile phones. Repairing desktop PCs and arranging repair of all office equipment.
Ad hoc computer support and training for up to 30 Windows XP/MS Office users with varying computer literacy levels and confidence
Communications administrator for the office’s ISDN and voicemail systems with all of its desktop handsets. Also responsible for day to day management of the contract for all mobile phones.
Fleet management for 40 company cars/vans – routine administration, ‘ad hoc’ support for drivers and their team leaders/managers when queries or problems arose and strategic planning for the cars during the period they were company owned and when they were on contract hire agreements
Office supplies including corporate stationery
Management of daily work schedules for 28 Hygiene Operators visiting clients to clean and replenish their machines. To manage this task, I taught myself how to create and manage databases using MS Access.
To learn more about Julia, visit About Julia